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Terms & Conditions

1. Introduction
This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through such website (hereinafter, the "Terms"). Please read through these Terms, our Cookies Policy and our Privacy Policy (together the "Data Protection Policies") prior to using this website. By using this website or placing an orderthrough it, you are consenting to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Terms and the Data Protection Policies, do not use this website. These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use the website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.

2. Our details

For the sale of items through this website, your contract is with ALCONER S.L., a Spanish company with tax identification number B-23978547 and registered office at Avenida Diagonal 534, entlo, 08006 Barcelona, Spain, registered with the Barcelona Mercantile Registry, Section 1, sheet B-643662, page 1, volume / I.R.U.S. 1000459828687, of the General Companies Section archive.

You may contact our customer service department by email at info@sanndi.com

    3. Your details and your visits to this website

    The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.

      4. Use of our website

      By using this website and/or by placing any order through it, you undertake:
      1. To use the website exclusively to make legitimate enquiries or orders.
      2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that
      such an order has been made we shall be entitled to cancel the order and inform the relevant
      authorities.
      3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge
      that we may use these details to contact you in the event that this should prove necessary (see our
      Data Protection Policies).
      If you do not give us all of the information that we need, we may not be able to complete your order.
      By placing an order through the website, you warrant that you are at least 18 years old and are legally
      capable of entering into binding contracts.

        5. How the contract is formed

        The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any items shall exist between us and you until your order has been expressly accepted by us (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded. To place an order, you will be required to follow the shopping process online and pressthe "PayOrder" button to submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more itemsfrom us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the item has been dispatched (the "Delivery Confirmation"). The contract for the purchase of an item between us ("Contract") will only be formed when we send you the Delivery Confirmation. The Contract will relate only to those items whose
        dispatch we have confirmed in the Delivery Confirmation. We will not be obliged to supply any other items which may have been part of your order until the dispatch of such items has been confirmed in a separate Delivery Confirmation.

          6. Availability of items

          All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.

            7. Refusal of orders

            We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

              8. Delivery

              Subject to availability (see Clause 7 above), and unless there are any exceptional circumstances, we will endeavour to fulfil your order for item(s) listed in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation. If we fail to deliver the items within 30 days of the date of the Order Confirmation, you may cancel the Contract and we will reimburse you the price paid for the items and any delivery costs paid. If our supply of the items is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

              Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any items you have paid for but not received. With regard to the virtual gift card, we will send it on the date indicated by you when you place your order.


              Please note however that we do not deliver on Saturdays or Sundays, except in the case of the virtual gift card which will be delivered on the date indicated by you. For the purpose of these Terms "delivery" or "delivered" shall be deemed to have occurred upon you or a third party nominated by you acquiring physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address. The virtual gift card will be deemed to be delivered in accordance with the Terms and Conditions of the Gift Card, and in all cases on the delivery date of the virtual card to the e-mail address indicated by you.

                9. Unable to deliver


                If we are unable to deliver, we will try to find a safe secure place to leave your parcel. If we cannot find a safe and secure place, your order will be returned to our warehouse. We will leave a note explaining where your order is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day.


                If 15 days have elapsed since your order became available for delivery and the order has not been delivered for reasons not attributable to us, we will assume that you wish to cancel the contract and we will consider it terminated. Following the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of any additional charges resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 days after the date we consider the contract to be terminated. Please note that the transport arising from the termination may incur an additional cost, and we will therefore have the right to charge you for the corresponding costs. This clause shall not apply to the virtual gift card, for which the delivery is governed by the Terms and Conditions of the gift card and clause 9 above.

                  10. Risk and title


                  The items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.

                    11. Price and payment


                    The price of any items will be asstipulated on our website from time to time, exceptin cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the item(s) to you at the incorrect (lower) price (even after we have sent you a Delivery Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price. The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Shopping Guide. Prices are liable to change at any time, but (other than asset out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.Once you have finished shopping all the items you wish to purchase are added to your basket and yournext step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step.Throughout the purchase process, before payment, you can modify the details of your order.There is a detailed description of the purchase processin the Shopping Guide. Payment can be made by Visa, Mastercard, American Express card, and PayPal and Klarna. To minimise the possibility of unauthorised access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure there are sufficient funds available to complete the transaction. No charge will be made to your credit card until your order has been dispatched for delivery. However, if your form of payment is Paypal, the charge will be made the moment we confirm the order. By clicking "Pay Order" you are confirming that the credit card is yours or. Throughout the purchase process, before payment, you can modify the details of your order. You must choose your payment method, and whether or not you require a giftreceipt (if one is available), before you place your order. Please note that a binding orderis placed at the time that you press the relevant "Authorise Payment" button on the device screen, and you are required to pay for your order once it has been placed. Payment can be made by Visa, Mastercard, or American Express, and the above provisions regarding validation checks and authorisation of your card will apply. You may also be given the option to pay for your order at the till, and in which case, your payment can be made by any of the means of payment available in those stores.Please note that if you place your order through an instore electronic device, but wish to cancel the order, you must pay for the order and wait for the items to be delivered, before returning them inaccordance with the returns policy described below.

                      12. Buying items as guest


                      The functionality of buying items as a guest is also available on the website. For this type of purchase,
                      we will only request from you the essential data that are required to process your order. Upon
                      completion of the purchase process, you will be offered the possibility of registering as a user or
                      continuing as a non-registered user.

                        13. Value added tax


                        All purchases done through this website are subject to statutory Value Added Tax (VAT). Prices
                        displayed on this website include VAT.

                        14. Liability and disclaimers


                        Unless otherwise stated in these Terms, our liability in connection with any item purchased through
                        our site is strictly limited to the purchase price of that item.


                        Nothing in these Terms shall exclude or limit in any way our liability:


                        1. For death or personal injury caused by our negligence;

                        2. For fraud or fraudulent misrepresentation; or

                        3. For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to
                        exclude or limit, our liability.


                        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with
                        these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our
                        breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for
                        any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it
                        will happen or if, at the time the Contract was made, both we and you knew it might happen, for
                        example, if you discussed it with us during the sales process.
                        We are not liable for business losses. We only supply the items for domestic and private use. If you
                        use the items for any commercial, business or re-sale purpose we will have no liability to you for any
                        loss of profit, loss of business, business interruption, or loss of business opportunity.
                        Due to the open nature of this website and the potential for errors in the storage and transmission of
                        digital information, we do not warrant the accuracy and security of information transmitted to or
                        obtained from this website unless otherwise expressly set out on this website.
                        We warrant to you that any item purchased from us through this website is ofsatisfactory quality and
                        reasonably fit for all of the purposes for which items of the kind are commonly supplied. To the fullest
                        extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded
                        in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in
                        relation to the items available on this website. Products (including handicraft products) sold by us will
                        often contain the natural characteristics of the materials used in the manufacture of the completed
                        item. Natural characteristics such as grain, texture, knots and colour variation should not be classed
                        as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the item. Nothing in this Clause will affect
                        your statutory rights as a consumer, or your Contract cancellation rights.

                        15. Intellectual property


                        You acknowledge and agree that all copyright, trade-marks and all other intellectual property rights
                        in all material or content supplied as part of the website shall remain at all times vested in us or our
                        licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
                        This does not prevent you using this website to the extent necessary to make a copy of any order or
                        Contract details.

                        16. Viruses, hackering and other cybercrimes 


                        You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or
                        other material which is malicious or technologically harmful. You will not attempt to have any
                        unauthorized access to this website, to the server which hosts this site or to any other server,
                        computer or data base related to our website. You undertake not to attack this website via a denial of
                        service attack or a distributed denial of service attack. By breaching this provision you may commit a
                        criminal offence under the applicable regulations. We will report any such breach to the relevant law
                        enforcement authority and we will co-operate with the appropriate authority to disclose the identity
                        of the hacker. Likewise, in the event of such a breach, your right to use this website will cease
                        immediately. We will use reasonable care and skill to ensure that this website is safe, secure and free from bugs, viruses and other defects. Except to the extent it results from our failure to do so,we accept no liability for any loss ordamage resulting fromany denial of service attack, virus or any other software
                        ormaterial which ismaliciousortechnologically harmfulto your computer, equipment, data ormaterial resulting from the use of this website or from the downloading of the contents there of or of such contents to which this website redirects.

                        17. Links from our website


                        We may have links from our website to other third party websites and materials; such links are
                        provided exclusively for information purposes and we do not have any control whatsoever over the
                        contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or
                        damage which may arise from the use of such links.

                        18. Writtern communications


                        Applicable laws require that some of the information or communications we send to you should be in
                        writing. When using oursite, you accept that communication with us will be mainly electronic. We will
                        contact you by e-mail or provide you with information by posting notices on our website. For
                        contractual purposes, you agree to this electronic means of communication and you acknowledge that
                        all contracts, notices, information and other communications that we provide to you electronically
                        comply with any legal requirement that such communications be in writing. This condition does not
                        affect your statutory rights.

                        19. Notices


                        All notices given by you to us should be given to us by email at info@sanndi.com, or via the contact form on our website. Subject to and as otherwise specified in Clause 19 we may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

                        20. Transfer of rights and obligations 


                        The Contract between you and us is binding on you and us and on our respective successors and
                        assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights
                        or obligations arising under it (aside from our guarantee), without our prior written consent.
                        However, you may transfer our guarantee in respect of defective products, which is stated at Clause
                        15, to a person who has acquired the item. We may require the person to whom the guarantee is
                        transferred to provide reasonable evidence that they are now the owner of the relevant item or
                        property, for example by providing proof of purchase or producing a letter or chain of letters from the
                        original Purchaser and subsequent Purchasers (where appropriate) transferring the benefit of the
                        guarantee to the new owner of the property in question.
                        We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights
                        or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt,
                        any such transfer, assignment, charge or other disposition will not affect your statutory rights as a
                        consumer or your rights under the Contract or cancel, reduce or otherwise limit any warranty or
                        guarantee which may have been provided by us to you, whether express or implied.

                        21. Events outside our control


                        We will not be liable or responsible for any failure to perform, or delay in performance of, any of our
                        obligations under a Contract that is caused by events outside our reasonable control.
                        An event outside our control includes any act, event, non-happening, omission or accident beyond our
                        reasonable control and includes in particular (without limitation) the following:
                        1. Strikes, lock-outs or otherindustrial action.
                        2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared
                        or not) or threat or preparation for war.
                        3. Fire, explosion,storm, flood, earthquake, subsidence, epidemic or other natural disaster.
                        4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or
                        private transport.
                        5. Impossibility of the use of public or private telecommunications networks.
                        6. The acts, decrees, legislation, regulations or restrictions of any government.
                        7. Any shipping, postal or other relevant transport strike, failure or accidents.
                        Our performance under any Contract is deemed to be suspended for the period that any event outside
                        our control continues, and we will have an extension of time for performance for the duration of that
                        period. We will use our reasonable endeavours to bring the event outside our control to a close or to
                        find a solution by which our obligations under the Contract may be performed despite the event
                        outside our control.

                        22. Waiver


                        If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your
                        obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the
                        rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of
                        such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by
                        us of any default shall not constitute a waiver of any subsequent default arising from the Contract or
                        the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be
                        a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.

                        23. Severability


                        If any of these Terms or any provisions of a Contract are determined by any competent authority to
                        be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that
                        extent be severed from the remaining terms, conditions and provisions which will continue to be valid
                        to the fullest extent permitted by law.

                        24. Our right to vary these terms 


                        We have the right to revise and amend these Terms from time to time. You will be subject to the
                        policies and Terms in force at the time that you use this website or order items from us, unless any
                        change to those policies, Terms or Privacy Statement is required to be made by law or governmental
                        authority, in which case, any potential changes will also apply to orders previously placed by you.

                        25. Law and jurisdiction 


                        The use of our website and the Contracts for the purchase of items through such website will be
                        governed by Spanish law. Any dispute arising from, or related to the use of the website or to such
                        Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting
                        as a consumer, nothing in this Clause will affect your statutory rights as such. 

                        26. Feedback


                        We welcome your comments and feedback. Please send all feedback and comments to us via our
                        contact form or at the e-mail address info@sanndi.com

                         App & Features 

                        These Terms and Conditions of Use (the "Terms") govern the access to and use of the services and
                        various features available on Sanndi’s app (the “App”) and various features available on the App,
                        and,some of them also available in other platforms (the “Features”), These Terms are in addition and
                        without prejudice to the Purchase Conditions of www.sanndi.com, where applicable.
                        Features include: (i) to be a purchase made on Sanndi online store (the “Online Store”), and therefore subject to the Purchase Conditions of www.sanndi.com; (ii) the option to manage receipts for purchases made on the Online Store.


                        Online Stores are operated in Spain by ALCONER
                        company registered in ALCONER S.L., a Spanish company with tax identification number B-23978547 and registered office at Avenida Diagonal 534, entlo, 08006 Barcelona, Spain, registered with the Barcelona Mercantile Registry, Section 1, sheet B-643662, page 1, volume / I.R.U.S. 1000459828687, of the General Companies Section archive.

                        1. General description of the features

                        1.1 Purchase of items on www.sanndi.com
                        Customers can purchase items on www.sanndi.com. Purchases made through the website are deemed to be purchases made on the Online Store and, as such, are subject to the Purchase Conditions of www.sanndi.com, which must be accepted when purchasing any item.

                        1.2 Management of receipts for purchases made on the Online Store
                        Receipts for purchases made on the Sanndi Online Store are made available electronically and may be sent to the customer’s email address or made available through the website, depending on the option selected at the time of purchase.

                        1.3 Identification for customer services or in-store purposes
                        Where applicable, customers may identify themselves using the details associated with their online account or order, simplifying procedures and allowing for a better customer experience. Any additional benefits or promotional actions will be subject to the applicable terms and conditions in each case.

                        1.4 Electronic receipt
                        When completing a purchase through the website, customers may receive a receipt in electronic format instead of a paper receipt. The electronic receipt will be sent to the email address provided during the purchase process.

                        From that point onwards, you may request exchanges or returns in accordance with the applicable Terms and Conditions, SANNDI’s commercial policy, and all relevant legislation. In such cases, no paper receipt will be issued, as proof of purchase will be provided in electronic format.

                        By completing a purchase on www.sanndi.com, you expressly agree to receive the receipt or proof of purchase in electronic form, which will be sent to the email address provided during the purchase process. You therefore acknowledge that you will not receive a paper receipt.

                        At all times, any governing legislation on electronic receipts or any other applicable regulations, as well as those to which these Terms and Conditions are subject, shall prevail.

                        1.5 Digital receipts
                        If your original receipt is issued in electronic format, you may use it as valid proof of purchase for any exchanges or returns, always in accordance with the applicable Terms and Conditions, SANNDI’s commercial policies, and all relevant legislation.

                        2. Availability of servies and features 

                        In accordance with applicable laws, ALCONER S.L. reserves the right to amend, suspend, or remove, at any time, at its sole discretion and without prior notice, whether generally or specifically for one or more users, the availability of the website www.sanndi.com or any of its services or features.

                        3. Liability

                        Except in cases where liability cannot be legally excluded, we shall not be liable for any damage you may suffer as a result of using www.sanndi.com or its services or features. You agree to use the website exclusively for the purposes for which it is intended and not to engage in any improper or fraudulent use. You shall be liable to the Company and/or any third party for any damage arising from improper use of the website or its features. 

                        You will be liable in the following cases:
                        a) when, where applicable, your equipment or terminals associated with the App, SIM cards, email
                        addresses and/or any Passwords are used by a third party authorised by you without our knowledge.


                        b) when errors or malfunctions occur when you are using the different Features as a result of defective
                        hardware, software, devices or terminals or of a lack of the necessary security measures installed on
                        the device on which you are using the App/ the Features

                        4. Intellectual property, industrial property and other rights associated with the website  

                        Any elements that form part of or are included on the website www.sanndi.com are the property of, or are under the control of, ALCONER S.L. or third parties who have authorised their use. All of the above shall hereinafter be referred to as the “Property.”

                        Users agree not to remove, delete, alter, manipulate or in any other way modify:

                        • Notices, legends, signs or symbols that the Company or the legal right holders incorporate into their Property relating to intellectual or industrial property rights (such as copyright, ©, ®, ™, etc.).

                        • Technical protection or identification measures that the Property may contain (such as watermarks, fingerprints, or similar).

                        Users acknowledge that, under these Terms and Conditions, the Company does not assign or transfer any rights over its Property or over any third-party Property.

                        The Company only authorises users to access and use the Property in accordance with these Terms and Conditions. Users are not authorised to copy, distribute (including by email or via the Internet), transmit, communicate, modify, alter, transform, assign, or otherwise engage in any activity involving the commercial use of the Property, in whole or in part, without the prior express written consent of the holder of the exploitation rights.

                        Access to and use of the Property shall, in all cases, be strictly for personal and non-commercial purposes.

                        The Company reserves all rights over the Property it owns, including, without limitation, all intellectual and industrial property rights.

                        The Company does not grant users any licences or authorisations to use the Property it owns other than those expressly set out in this clause. The Company reserves the right to terminate or amend, at any time and for any reason, any licences granted under these Terms and Conditions.

                        Notwithstanding the foregoing, the Company may take legal action against any use by users that:

                        • does not comply with these Terms and Conditions;

                        • infringes or violates the intellectual or industrial property rights or any other equivalent rights of the Company or of any third-party rights holder, or breaches any applicable laws.

                        !